Returns

RETURNS:

If for any reason you are not satisfied with your purchase, the items can be returned. The shipping costs for the return will be charged to the customer.

Instructions for returned items:

1. It is possible to send an e-mail to customercare@karmaofcharmeshop.com or a registered letter to LLOFF SRL UNIPERSONALE, Via Fermana, 66 62010 Montecosaro (MC) Italy within 14 days from the date of delivery of the goods. The email should indicate the codes of the items you want to return or you can use this form (click here to download)

2. You will receive a reply containing all the instructions for shipping the return. Items to be returned must be delivered to the courier within 14 days of notification of the exchange request to Customer Service.

3. Refunds will be processed upon receipt, item verification and acceptance will be completed. Refunds will be made with the same payment method used for payment. We will refund you the full amount of the items (except the shipping cost), within 7 days from the day we receive the items.

TERMS AND CONDITIONS OF RETURN: The products must not be washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and must not show any kind of mark. All shoes and accessories must be returned complete with original tags, boxes, and accessories, which are considered to all intents and purposes an integral part of the product itself and must not have been damaged and/or altered in any way. Consumer Code the consumer is responsible for the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics, and functioning of the goods. We reserve the right to request photographic evidence before authorizing returns for defective merchandise.

In the case of shipments outside the EU, we are not able to offer a refund for the returned goods in the event that the customer refuses the package or wishes to avoid paying any customs duties imposed. We will not be responsible for paying any customs duties/taxes / VAT under any circumstances.

We reserve the right to refuse unauthorized returns. The product will not be accepted if the return does not comply with all the terms and conditions set out in our return policy. In this case, the goods will be returned to the sender at the original shipping address.