Our products are hand-made by our artisans and require approximately 1-5 working days (shoes, bags and accessories), 1-10 working days (clothing). 

As soon as your order is completed and ready for delivery, you will receive an email notification with the tracking details.

- Standard Delivery - within 3-5 working days:
• € 0 for orders over € 200.00
• € 9.80 for orders up to € 199.99
- Express delivery - within 1-2 working days  € 15.00

- Standard Delivery - within 3-5 working days:
• € 0 for orders over € 200.00
• € 14.80 for orders up to € 199.99
- Express delivery - within 1-2 working days  € 25.00

- Standard Delivery - within 5-10 working days:
• € 0 for orders over € 200.00
• € 30 for orders up to € 199.99
- Express delivery - within 2-4 working days € 70.00

Deliveries are made during office hours from Monday to Friday, excluding holidays. Through the tracking number that will be sent to you at the time of shipment, you can check the expected delivery date of your package and any updates on the status of your delivery. Once the order has been placed, it will no longer be possible to change the shipping address.
The delivery times indicated must be considered as purely indicative and a delay with respect to the same does not legitimize the Customer to refuse the delivery itself and to request compensation or compensation.
Upon delivery of the products, the Customer is required to check that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).


With regard to deliveries required in countries outside the European Union, any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of his country in advance to check the costs and any import limits.

Please note that all shipments outside europe may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country. 

It’s not related to our service: these charges are randomly applied by your Country and any european store has no control over them and cannot predict what they may be.

Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. We are responsible for the cost of the shipping (and you didn’t pay anything more than the cost of the item, as purchasing in store) but not responsible for the payment of any Import Duty / Tax / VAT depending on your Country random controls.


When your order is shipped, you receive an e-mail with the tracking number in order to view the progress of the shipment. The email informs you of the despatch, the delivery date and address.


Upon the arrival of the goods, customers are asked to carefully inspect the package before affixing a signature proof of delivery of the shipment. If for any reason the package should appear to have been tampered or damaged, customers are asked to sign the receipt with reserve or refuse the delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to the courier and to contact us at

All customs fees will be charged to the end customer. All customers who place an order subscribe to a commercial relationship with LLOFF s.r.l. and therefore undertake to accept delivery of the package. If the goods are not delivered for reasons to be dependent on the client (wrong address, the recipient always absentee, phone number incorrectly, etc..) or if the customer refuses the delivery, the shipping charges and even if there are customs charges, will be deducted from the refund due to the customer by LLOFF s.r.l.