- FORMS OF PAYMENT
- RETURNED ITEMS
- PROPERTY - COPYRIGHT & TRADEMARK
- REQUIREMENTS OF CUSTOMERS
- DECLINAZIONE DI RESPONSABILITA'
- ITALIAN LAW
- INFORMATION ABOUT TRACKING AND STATISTICS SOFTWARE
FORMS OF PAYMENT
After filling our order form, you will need to choose the payment option that is most convenient for you:
1) PAYPAL: If you choose to pay via PayPal, you will be directed directly to our PayPal account with the precompiled amount and your order number, at which point you just have to make the payment to complete the purchase. The timing of crediting/reception will be immediate.
2) CREDIT CARD: After filling out the order form selecting "credit card" as method of payment you have to enter the details of your credit card for the successful completion of the purchase.
3) BANK TRANSFER: if you choose to pay by bank transfer, at the end of the order you will automatically receive a confirmation e-mail containing the bank details of LLOFF s.r.l. Accreditation/receipt of the bank transfer takes on average 3/4 working days; only when this will be credited the goods can be sent.
Shipments are free worldwide in case your order is €100,00 or more; if below you will see your shipping fee automatically calculated depending on the address of shipment. All shipments will be accompanied by an official invoice, which will show the value of the individual items in Euro.
The orders will be shipped from Monday to Friday from 9 am to 5:30 pm. All orders placed during the weekend will be processed on the following Monday. The delivery time takes around 1-5 working days.
DELIVERY OF ORDER:
Upon arrival of the goods, customers are asked to carefully inspect the package before affixing a signature proof of delivery of the shipment. If for any reason the package should appear to have been tampered or damaged, customers are asked to sign the receipt with reserve, or refuse the delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to the courrier and to contact LLOFF s.r.l. at email@example.com. All customs fees will be charged to the end customer. All customers who place an order subscribe to a commercial relationship with LLOFF s.r.l. and therefore undertake to accept delivery of the package. If the goods are not delivered for reasons to be dependent on the client (wrong address, recipient always absentee, phone number incorrectly, etc..) or if the customer refuses the delivery, the shipping charges and even if there are customs charges, will be deducted from the refund due to the customer by LLOFF s.r.l.
If the customer wants to insure the shipment, the additional cost will be €15,00. The taken out insurance will cover accidental damage and theft. Once the shipment arrives at destination, the insurance becomes invalid.
TRACEABILITY OF THE SHIPMENT:
When your order is shipped, the customers receive an e-mail from the courier in charge of shipment with the tracking number with which the customers can view the progress of the shipment.
PROMOTIONAL CODES: Customers who subscribe to KARMAOFCHARMESHOP.COM newsletter will receive updates on promotions and coupon codes which can be placed in the shopping cart during the purchase process. Each code has a start date and an end validity and this time limit can not be extended in any way.
If for any reason you are not satisfied with your purchase, the items can be returned. The return shipping costs will be on the customer.
Instructions for returned items:
1. You should send an email to firstname.lastname@example.org within 14 days of the merchandise's delivery date. The e-mail should indicate the codes of the items you wish to return.
2. You will receive an answer containing all the instructions for the return shipping, costs, timing and procedure. The goods have to arrive to Karma of Charme warehouse within 30 days from the merchandise's delivery date.
3. Refunds will be processed upon the receiving, the verification and the acceptance of the item are completed. The refunds will be made by the same method of payment as you used to pay. We will refund you the full amount of the items, and not for the extra (from the standard) shipping services, within 7 days from the day we receive the items.
TERMS AND CONDITIONS FOR RETURNS: The products must not be washed or altered and must not show any sign of use. The soles of the shoes must be in a perfect condition and should not show any kind of signs. All shoes and accessories must be returned with all tags, box and original accessories, which are considered to all effects an integral part of the product itself and should not have been damaged and/or altered in any way. We reserve the right to request photographic evidence before autorizing returns for defective merchandise.
In case of Extra-EU shipments we are not able to offer a refund for returned goods in case the customer refuse the box or wishes to avoid paying any customs duties imposed. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.
LLOFF s.r.l. reserves the right to refuse unauthorized returns. The product will not be accepted if the return does not comply with all terms and conditions set out in our return policy. In this case the goods will be returned to the sender to the address of the original shipment.
LEGAL TERMS:This notice contains the legal terms and conditions which manage the site www.karmaofcharmeshop.com By accessing the site www.karmaofcharmeshop.com the users agree to accept and to abide by the compliance with all the conditions contained in this statement. LLOFF s.r.l. reserves the right to ask the users who do not accept or do not intend to comply with these terms, to refrain from using the website www.karmaofcharmeshop.com The access to the site and the related services are intended solely for personal use. The site view www.karmaofcharmeshop.com provides customers with product information and the possibility to purchase.
PROPERTY - COPYRIGHT & TRADEMARK
www.karmaofcharmeshop.com and all its content is of LLOFF s.r.l. property This includes documentation, images, characters, desing, music, software, codes and format scripts. The material contained in the website is protected by copyright. Any reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes, is strictly prohibited without the express written consent from LLOFF s.r.l.
To place orders at www.karmaofcharmeshop.com the customers have to:
- Being the end customer as defined in the Trade Policy of karmaofcharmeshop.com
- Be at least 18 years old.
- Possess the necessary requirements to be able to form legally binding contracts.
- Have a valid e-mail address
- Have a valid credit card for payment: Visa, MasterCard, American Express or a verified PayPal account or a bank account
LLOFF s.r.l. publishes information on its website in order to provide a service to their customers, however disclaims any and all responsability for the possibility of any technical or factual inaccuracies and/or typographical errors for which an immediate correction is expected, further to an alert. It reservers the right to make corrections and changes to the site whenever it deems it necessary without prior notice. It disclaims any responsability for any problems, damages or risks which the user may encounter while using the site. It reserves the right to amend/revise the terms and conditions contained in this legal notice, by updating it whenever it deems it appropriate, without any obligation to give notice. The user is obliged to abide by the terms contained in this legal notice, and to periodically check any updates, changes and corrections.
The site www.karmaofcharmeshop.com adheres to the Italian legislation, in particular to the Court of Fermo, and declares: "Users who access this site declare that they agree that all maters relating to the use of the www.karmaofcharmeshop.com website are managed by the law in force of the Italian state.They also agree to exclusively submit to the jurisdiction of the Court of Fermo for the above mentioned questions.
LLOFF s.r.l. does not guarantee in any way that the content of the website complies with the regulatory requirements in other countries. The access to the site www.karmaofcharmershop.com from places where their contents are illegal is expressly prohibited. Users who choose to access this site from these countries are fully aware of the legal consequences and penalties that are likely to incur and will be solely responsible for compliance with local laws."
LLOFF s.r.l. guarantees that any information provided for promotional purposes will be treated in accordance with the Legislative Decree 196/2003. We also inform that pursuant to Law Decree 196/2003 user data provided at the time of signing the purchase order and / or the date of the invoice, are excluded from the consent of the person concerned, as they are collected in accordance with the tax requirements required by the law, the regulations and the EU normative and, in any case, for the sole purpose of fulfilling its obligations under the purchase contract and / or for the acquisition of the necessary contractual information always and exclusively activated at the latter's request (Art.24,Lett.AeB,D.LGS.196/2003). In particular, LLOFF s.r.l. states that the personal data supplied by its customers will not be used for the purposes of commercial information and/or the sending of advertising material or for carrying out market research or intercative commercial communication, except by prior consent of the Customer. The data are processed electronically according to the current regolations and can be produced only on request of the judicial authority of other authority authorized by law for this purpose. The party enjoys the rights under Art. 7 Legislative Decree 196/2003, namely: to seek confirmation of the existence at the headquarters of LLOFF s.r.l. of their personal data; to know their origin, the logic and the purpose of their treatment; to obtain the updating, the rectification and the integration; to request cancellation, transformation into anonymous form or block in the event of unlawful processing; to oppose their processing for legitimate reasons or in case of use of the data for sending advertising material, commercial information, market research, direct marketing and interactive marketing communications. The obtaining of the cancellation of the personal data is subject to the submission of a written communication sent by email (email@example.com) or postal mail to the company's headquarters. However, LLOFF s.r.l. cannot guarantee its users that the measures taken for the security of the website and the transmission of data and information on the website are able to limit or exclude any risk of unauthorized access or loss of data by user's devices. We would like to clarify that the processing of personal data will be communicated to the couriers for the purposes of a correct execution of orders and shipments.
INFORMATIONS ABOUT TRACKING AND STATISTIC SOFTWARE
This e-commerce site uses very common cookies as a marker of the buyer's identity, both for temporary buyers (without prior acquisition to the purchase by us of its personal data) and for a purchaser registere user. The life of cookies is limited to browsing session, namely when the browser is closed (Explorer, Mozilla or other), the cookie is deleted, or it is necessary to redo the authentication in order to make purchases. In some cases, cookies are created with a maximum life of 2 years, in particular those records if you have arrived at our site throught the Google search engine and has the expressed purpose of measuring the impact of the advertising campaigns on engines searches. The cookies on this site do not constitute a risk of data acquisition for computer / browser of the user that accept them. On the contrary, they allow the user who decide to become our client, to be able to make the purchase in full confidentiality and avoid the possibility to make a mess of our computer system between the purchase of a customer and that of another one. This technical choice was made in order to fully respect the protection of data privacy of our customers. Holder to the collection of personal data is LLOFF s.r.l. Corso Garibaldi, 8 63811 Sant' Elpidio a Mare, in the person of its legal representative.