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Returns


If for any reason you are not satisfied with your purchase, the items can be returned. The return shipping costs will be on the customer. Instructions for returned items:

1. You should send an email to customercare@karmaofcharmeshop.com within 14 days of the merchandise's delivery date. The e-mail should indicate the codes of the items you wish to return.

2. You will receive an answer containing all the instructions for the return shipping, costs, timing and procedure. The goods have to arrive to Karma of Charme warehouse within 30 days from the order date.

3. Refunds will be processed upon the receiving, the verification and the acceptance of the item are completed. The refunds will be made by the same method of payment as you used to pay. We will refund you the full amount of the items, and not for the extra (from the standard) shipping services, within 7 days from the day we receive the items.

TERMS AND CONDITIONS FOR RETURNS: The products must not be washed or altered and must not show any sign of use. The soles of the shoes must be in a perfect condition and should not show any kind of signs. All shoes and accessories must be returned with all tags, box and original accessories, which are considered to all effects an integral part of the product itself and should not have been damaged and/or  altered in any way.

We reserve the right to request photographic evidence before autorizing returns for defective merchandise.

In case of Extra-EU shipments we are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

We reserves the right to refuse unauthorized returns. The product will not be accepted if the return does not comply with all terms and conditions set out in our return policy. In this case the goods will be returned to the sender to the address of the original shipment.

 


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