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Privacy policy


PRIVACY

 We are committed to respect your privacy.

When an order is placed, the Company collects personal data. Holder to the collection of personal data is LLOFF s.r.l. in the person of its legal representative. Data collected by us are in order to conclude the order are compulsory for the processing and delivery of your order and invoices. This information is treated confidentially and is used for our customer relationship management in accordance with the provisions of EU regulation 679/2016 and Italian Legislative Decree 196 of 30 June 2003 in order to carry out the purchase contract and fulfil all legal obligations, including those related in terms of taxes and administration, as well as for other purposes connected to the same contract, as described in this policy.

Data will also be accessible to third parties engaged with the maintenance/development of our computer system for the period strictly necessary for carrying out such service. 

 

If you have ticked the appropriate box, your data may be used for direct marketing purposes which may be tailored based on the personal data we know about you and your preferences but only with your prior, free and explicit consent. They may be completed by any personal data customer provides to or share with us in the course of their relationship through any touchpoints customer uses to interact with us (e.g. in store, call center, webstore, social media, events).  

These data may be communicated to our contractual partners intervening in the context of performance of the order (e.g. those acting as intermediaries, such as banking institutions for the payment for orders or courier for the shipment services).

As per applicable laws and regulations, you have the right to access your personal data and have it modified, rectified or deleted if appropriate. Customer may exercise this right at any time, upon sending Company notice, enclosing a copy of his/her ID, to : customercare@karmaofcharmeshop.com

 

 

The data will be processed so as to minimize the risks of destruction, loss, unauthorized access or any use that does not comply with the purpose for which the information was collected. 

 

Save where a longer storage period is required to comply with the applicable regulations, including accounting rules, the Company will store your data for the period strictly necessary to ensure that the services purchased are provided properly. 
The data processed for customer profiling and/or marketing purposes (provided that your express consent has been acquired) will be stored until withdrawal of your consent to the processing of personal data and in any case, as for the data processed for profiling purposes, for a maximum period of seven years after your last purchase , in compliance with the measure issued by the Italian Data Protection Authority (Garante per la protezione dei dati personali) on 7 November 2013 upholding the preliminary ruling requested by the Company. . Upon withdrawal of your consent or upon expiry of the storage period of the data collected for profiling purposes, whichever occurs earlier, such data will be automatically erased or rendered permanently anonymous. We may ask you to renew your consent to the processing of your data or keep them only for anonymous statistical or historical purposes. 
You may withdraw consent to your data being processed for customer profiling and/or marketing purposes any time: all commercial correspondence will include a section you may use to withdraw the consent you already provided. 
Data sent to service providers will be processed by them within the period strictly necessary for them to provide the services required. 

 

Pursuant to Article 7 of the Italian Privacy Code and Article 13, paragraph 2 , letter(b and Article 13, paragraph 2, letter d of the Regulation, please be advised that: 
a) You are entitled to request us to access your personal data and update, supplement, correct or erase all the data provided, request anonymization of the same or blocking of those data processed in violation of the law, object to their processing for legitimate reasons and require restriction of their processing; the full text of Article 7 of the Italian Privacy Code is available on the website: www.garanteprivacy.it, while the text of the Regulation may be found at: http://eur-lex.europa.eu/homepage.html; 
b) You also have all the rights referred to in Articles 16-21 of the Regulation (right to rectification, right to erasure – the so-called “right to be forgotten” - right to restriction of processing, right to data portability, right to object); 
c) lodge a complaint with the competent Data Protection Supervisor for the protection of personal data, following the procedures and indications published on the authority’s official website www.garanteprivacy.it. 
Please note that you have the right to oppose our “direct” marketing activities, i.e. sending e-mails, text messages, telephone contacts, regular post, etc. and, if necessary, to the related profiling.

 

During browsing, you could view the content with links to third-party sites. We may not access, or control cookies or other functions used by third-party sites, and the procedures of such external sites are not subject to our Privacy Policy. You should therefore contact and/or consult directly such third parties for further information about the procedures they implemented to safeguard privacy.

 

LLOFF s.r.l. guarantees that any information provided for promotional purposes will be treated in accordance with the Legislative Decree 196/2003. We also inform that pursuant to Law Decree 196/2003 user data provided at the time of signing the purchase order and / or the date of the invoice, are excluded from the consent of the person concerned, as they are collected in accordance with the tax requirements required by the law, the regulations and the EU normative and, in any case, for the sole purpose of fulfilling its obligations under the purchase contract and / or for the acquisition of the necessary contractual information always and exclusively activated at the latter's request (Art.24,Lett.AeB,D.LGS.196/2003). In particular, LLOFF s.r.l. states that the personal data supplied by its customers will not be used for the purposes of commercial information and/or the sending of advertising material or for carrying out market research or intercative commercial communication, except by prior consent of the Customer. The data are processed electronically according to the current regolations and can be produced only on request of the judicial authority of other authority authorized by law for this purpose. The party enjoys the rights under Art. 7 Legislative Decree 196/2003, namely: to seek confirmation of the existence at the headquarters of LLOFF s.r.l. of their personal data; to know their origin, the logic and the purpose of their treatment; to obtain the updating, the rectification and the integration; to request cancellation, transformation into anonymous form or block in the event of unlawful processing; to oppose their processing for legitimate reasons or in case of use of the data for sending advertising material, commercial information, market research, direct marketing and interactive marketing communications. The obtaining of the cancellation of the personal data is subject to the submission of a written communication sent by email (info@karmaofcharmeshop.com) or postal mail to the company's headquarters. However, LLOFF s.r.l. cannot guarantee its users that the measures taken for the security of the website and the transmission of data and information on the website are able to limit or exclude any risk of unauthorized access or loss of data by user's devices. We would like to clarify that the processing of personal data will be communicated to the couriers for the purposes of a correct execution of orders and shipments.

 


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